What are your opening hours?

Monday to Thursday 9:00am-5:00pm

Friday 09:00am-1:00pm

Do I have to make an appointment?

Yes. We are an appointment only clinic. If you have an urgent situation, please call us and we will try to fit you in where possible. You can make an appointment by calling up or booking online.

I'm a new patient, what do I need to do?

If you are a new patient, we ask you to come in 10 minutes before your appointment time to fill in the New Patient Form. To save time, you can download the form from https://www.firstpeopleshealthandwellbeing.org.au/newpatientform and email it back to frankston@fphw.org.au or bring it with you on the day. Our team here are more than happy to help you fill it out.

What do I need to bring to my appointment?

The only thing we need is your Medicare card

I need to cancel my appointment, how should I do it?

Please let us know if you can't make your appointment so that we can provide that space to someone else. You can call us on 9070 8181 or email thomastown@fphw.org.au

Is there any cost to see a GP?

No, we are a 100% bulk billing clinic.

What do I do when I get there?

Please enter our building from the mall and let our reception team know you are here for an appointment.

Will you send me a reminder about my appointment?

When you sign up as a new patient, you can tick 'yes' to agree to receiving SMS reminders about your appointments. If you select yes, we will send you an SMS 24 hours before your appointment

How do I provide feedback?

Please complete our patient feedback form available here

Who are your practitioners?

Please see Our Team on our website

What services do you provide?

- General consults
- Contraceptive advice - Implanon removal/insertion
- Mental health care plans and referrals
- Health checks
- Scripts
- Blood tests
- Chronic conditions care
- Sexual health
- Quit smoking
- Weight loss and health improvements If you have a specific question about a service we provide, please call 03 9070 8181.

Do you offer transport?

We do not receive funding for transport. We are located a 1 minute walk from Frankston station and have a car park (fees apply) above our building.

What do I do in an emergency?

Please call 000 immediately

What do I do if I need after hours care?

Please call 13 SICK (13 7425) for after hours and home visit care

Do you have parking available?

We have a Wilson Parking above our building. The fees as of 11 November 2019 are as follows: 0-1 hour: $2.00 1-2 hours: $3.00 2-3 hours: $4.00 3-4 hours: $5.00

Can I get a bus to the clinic?

Yes, there are buses from all over Melbourne and the Mornington Peninsula that stop at Frankston station (1 minute walk).

Can I get the train to the clinic?

Yes, we are a 1 minute walk from Frankston station

How do I enter the building?

Please enter from the Station Street Mall.

Who can use First Peoples' Health and Wellbeing?

First Peoples' Health and Wellbeing is a health service for Aboriginal and/or Torres Strait Islander people and their families.

Are you a not-for-profit organisation?

Yes, we are.

Are you a Community Controlled organisation?

Yes, we are. We have a membership who elect our skills-based Aboriginal Board of Directors.